FAQs

All orders will be shipped within 1 business day (unless stated otherwise on our website).

Once your order has been shipped you will receive an email with a tracking number to follow your order. If you do not receive this email, please check your junk otherwise get in touch - info@simplswim.com.

Simpl Swim is not liable for any lost, stolen or damaged items during delivery.

It is the purchaser’s responsibility to pay for any import taxes, duties or customs fees once the package has reached the country of destination.

Unclaimed orders will be sent back to Simpl Swim and will be the purchaser’s responsibility to pay for re-delivery.

Once an order has been made the address is final.

The expected delivery time is from the date the order was placed and is based on metropolitan areas. Deliveries to rural areas may take longer.

STANDARD SHIPPING

Free standard shipping on all orders

Expected delivery timeframe: 2-5 business days (via Australia Post)

EXPRESS SHIPPING

Free express shipping on all orders $150+

$10 for orders under $150

Expected delivery timeframe: 1-2 business days (via Australia Post)

NEW ZEALAND

Standard: $10 (7-12 business days (via Australia Post)

Express: $20 (2-3 business days via DHL express)

USA

Standard: $15 (7-15 business days via Australia Post)

Express: $25 (5-7 business days via DHL express)

CANADA

Standard: $15 (7-15 business days via Australia Post)

Express: $25 (5-7 business days via DHL express)

UNITED KINGDOM

Standard: $20 (10-15 business days via Australia Post)

Express: $30 (5-7 business days via DHL express)

EUROPE/ SCANDINAVIA

Standard: $20 (10-15 business days via Australia Post)

Express: $30 (5-7 business days via DHL express)

For countries not listed, please email info@simplswim.com for a personalised quote.

While we hope you love your items, we know shopping online can be tricky which is why we have made the return process as straight forward as possible. Our Hero Packaging bags also have a double adhesive strip for a second use, meaning you can send your return back in the same bag and we'll compost it on our end!

CONDITIONS OF RETURNS

Returns will be accepted within 14 days of receiving your order for either store credit or exchange of purchase. The store credit or exchange of purchase will be the same value as the original purchase price.

All returns MUST be in their original condition – unworn, unwashed, hygiene seal and tags attached. Items that have been tampered with, worn or washed will not be accepted.

All garments must be tried on over the top of underwear for hygiene purposes.

Sale items are final - no returns or exchanges will be accepted for sale items.

ALL customers are responsible for the cost of returns. For exchanges, the customer must include a 500g prepaid postage satchel for the new item to be posted back. Alternatively, you can request a store credit and re-purchase yourself.

Simpl Swim is not responsible for any lost items during returns.

FAULTY ITEMS

If items are faulty please email info@simplswim.com with a description of the fault and images for the Simpl Swim team to assess within 5 days of receiving the item.

LODGING A RETURN

Email info@simplswim.com within the 14 day period to discuss your return. Please include the following information in your email:

- Order number

- Name of the item to return

- Reason for return

The email will then be viewed by the Simpl Swim customer service team and instructions to follow will be sent back to you.

Our swimwear is handmade in Bali with premium quality fabrics. We want your swimwear to last so we have chosen materials to stand the test of time!

The nylon and spandex blend gives you that silky smooth texture and excellent stretch while also providing great coverage.

NYLON/SPANDEX BLEND BENEFITS

- UV resistant

- Shape retention

- Excellent coverage

- Super soft

- Two-way stretch

- Double-lined

TAKING CARE OF YOUR SWIMWEAR

- Cold hand wash only

- Do not iron or machine wash

- Do not tumble dry

- Do not bleach

- To avoid pulling the fabric keep your swimwear off rough surfaces

- Dry flat in a shaded area

- Store in a dry place

We accept payment by all major credit and debit card providers, PayPal and AfterPay.